At Cody, we are dedicated to providing high-quality products and ensuring customer satisfaction. Our 30-day return policy applies under the conditions outlined below.
1. Return Eligibility
We accept returns in the following cases:
✅ Defective or Damaged Products
If you receive a product that is defective or damaged upon arrival, you may request a replacement or full refund.
- The issue must be reported within 30 days of delivery.
- Photo evidence of the defect or damage is required.
✅ Incorrect Item Received
If you receive the wrong product, we will provide a free replacement or full refund.
- The item must be unused and returned in its original packaging.
✅ Unused Products – Change of Mind
If you change your mind about a purchase:
- The product must be new, unused, and in original condition with all packaging, tags, and accessories included.
- You are responsible for return shipping costs.
- A restocking fee may apply if the item shows signs of use or missing components.
Note: Return shipping is free only if the return is due to our error (e.g., wrong item shipped or defective product).
❌ Non-Returnable Items
We do not accept returns for:
- ❌ Used, worn, or damaged items (unless defective upon arrival).
- ❌ Products missing parts, accessories, or original packaging.
- ❌ Personalized, custom-made, or made-to-order items.
- ❌ Hygiene-sensitive products (e.g., wearable tech, earbuds, etc.).
- ❌ Digital products, software downloads, or licensed items.
2. Return & Refund Process
To initiate a return, please follow these steps:
1️⃣ Contact Us within 30 days of delivery at:
📧 contact@codyworldwide.shop
2️⃣ Include the following details:
- Your order number
- A clear description of the issue
- Photos (required for damaged/defective items)
3️⃣ Our support team will review your request and provide return instructions if approved.
4️⃣ Once we receive and inspect the item, we will process your refund, replacement, or partial refund based on condition.
🔁 Refund Processing:
- Refunds are issued to the original payment method within 5–7 business days after inspection.
- You will receive a confirmation email once completed.
🚚 Return Shipping Responsibility:
- Cody covers return shipping if the return is due to:
- A defective/damaged product
- Wrong item shipped by us
- For change-of-mind returns, the customer is responsible for return shipping fees.
3. Contact Us
For any return-related questions or to start a return request, please reach out:
📧 Email: contact@codyworldwide.shop
📞 Phone: +1 (573) 262-7083
📍 Return Address:
Cody
206 Louisiana Blvd NE, Ste A
Albuquerque, NM 87113
USA