At Cody, we are committed to customer satisfaction and stand behind the quality of our products. Our 30-day refund policy applies under the conditions outlined below.
1. Refund Eligibility
We offer refunds in the following cases:
✅ Defective or Damaged Products
If you receive a product that is defective or damaged upon arrival, you may request a replacement or full refund.
- You must report the issue within 30 days of delivery.
- Photo evidence of the defect or damage is required.
✅ Incorrect Item Received
If you receive the wrong product, we will provide a replacement or full refund.
- The item must be unused and in its original packaging.
✅ New & Unused Products (Change of Mind)
If you wish to return an item simply because it’s not what you expected:
- The product must be new, unused, and in original packaging with all tags and accessories included.
- You are responsible for return shipping costs unless the return is due to our error.
- Refunds will be issued minus the original shipping fee (if applicable).
❌ Non-Refundable Items
We do not accept returns or refunds for:
- ❌ Used, altered, or damaged products (unless defective upon arrival).
- ❌ Items missing essential components, accessories, or packaging.
- ❌ Personalized, custom-made, or made-to-order products.
- ❌ Hygiene-sensitive items (e.g., wearable tech, earbuds, etc.).
- ❌ Digital products, downloadable software, or licensed items.
2. Refund Process
To request a refund, please follow these steps:
1️⃣ Contact Us within 30 days of delivery at:
📧 contact@codyworldwide.shop
2️⃣ Provide the following information:
- Your order number
- A clear description of the issue
- Photos (required for damaged/defective items)
3️⃣ Our support team will review your request and send return instructions if approved.
4️⃣ Once we receive and inspect the returned item, we will process your refund.
🔁 Refund Processing Time:
- Refunds are issued to the original payment method within 5–7 business days after inspection.
- You will receive a confirmation email once the refund is completed.
🚚 Return Shipping:
- We cover return shipping costs if the return is due to:
- A defective/damaged product
- Wrong item shipped by us
- For change-of-mind returns, customers are responsible for return shipping fees.
3. Contact Us
For any refund-related questions or to start a return, please reach out:
📧 Email: contact@codyworldwide.shop
📞 Phone: +1 (573) 262-7083
📍 Return Address:
Cody
206 Louisiana Blvd NE, Ste A
Albuquerque, NM 87113
USA